Department:             Sales Operations

Job Location:           Head Office, Pakin Building, Bangkok

Report to:                   Customer Service Manager

Job Responsibilities:

The mission of this position is to provide good service to external customers in a resulting of good OTIFIC and Customer satisfaction, in alignment with company directions and strategies.

Order Management and Coordination

• Receive sales order from customers.
• Check order received with ordering criteria i.e. payment policy, stock, sales forecast, minimum production, loading quantity/capacity, and credit control policy.
• Co-work with Export logistics and Plant logistics team to calculate container configuration.
• Book domestics stock for external customer to align with loading date.
• Provide order acknowledgement and supply schedule to align with SLA.
• Coordinate with related parties in case order not meet ordering criteria.
• Input order received into “APP program” and check total order receive on weekly basis during order cut-off time.
• Receive Purchase order interfacing from SAP system and check accuracy.
• Release Purchase order to next chain process.
• Suggest suitable solutions to meet customer satisfaction.
• Follow non-move/slow-move item policy.

Shipment Planning

• Follow up payment and logistics booking confirmation / shipment confirmation for next chain process.
• Inform loading date to customers. Liaise for production/packing/vessel schedules, truck/ container availability, loading condition and customer's expected arrival time.
• Coordinate loading schedule and provide update to relevant parties weekly or as appropriate.
• Check accuracy of shipment and provide to the next chain process.
• Check accuracy of goods issue process after loading.

Price Coordination

• Check price in purchase order against sales quotation received from Export commercial and price in the system. Coordinate to solve price error.
• Issue after-sales adjustment request ie. credit/debit note or goods return request when required.
• Review open order and delete expired order in JDE system.

Reporting

• Provide concerned weekly and monthly reports i.e. Incident record, Weekly payment and logistics booking follow-up report, Weekly shipment plan, monthly invoice accuracy report, etc.

Job Qualifications:

• Bachelor’s Degree or higher in International Business , Supply Chain, Logistics or related field.
• Proficient in Microsoft office: Excel, Word and Power point. SAP or JDE knowledge is preferred.
• Moderate-Good command of English, especially writing.
• Service-minded, positive thinking and can-do attitude.
• Responsible, multi-tasking, can work independently and under pressure.
• Demands planning and supply chain knowledge.

Experience:

• At least 1 years of experience in Export fields.
• Experience in Construction material or Manufacturing industry is a plus.

Human Resources Department

The Siam Gypsum Industry (Saraburi) Co., Ltd.
9, Pakin Building, 5th Floor, Ratchadapisek Road, Dindaeng, Bangkok 10400 Thailand